Originally Published: March 1, 2017
Hello all! Here is the response I got today from i play. I asked their permission to share it with all of you.
I am thrilled that they are back on the right track (responsible engagement/cooperative problem-solving — vs. the heavy-handed saber-rattling from their attorneys that unfortunately, along with and ad hominem attack seems to commonly constitute what is considered pro forma first-response boilerplate by the legal departments of much of Corporate America these days for handling perceived “exposure” [which often simply exacerbates the problem, poisoning the waters and thus increases the risk/cost.])
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I will be following up with Becky and Emi regarding some specific points in the response that I disagree with, but I think it’s a great and courageous letter and I look forward to the continued rollout of the concrete, positive multi-step resolution they delineated and have already begun to implement.
To help with this dialogue, please comment here on this original post if you have experience with their product that you feel is relevant to this conversation.
I also want to thank all of the bloggers and reporters who collaborated to bring awareness on this important issue. [Natural Baby Mama, Carissa Creative Green Living, Mamavation / Shiftcon, Dr. Joseph Mercola, The Soft Landing, KPIX San Francisco and many others!]
If my advocacy work has impacted your life in any way, please consider making even a small contribution to my GoFundMe today, this week I could use your support more than ever.
Thank you for reading.
My son liked to help put the cup together after I washed it. He did touch the painted measurement marks. If the company didn’t intend for a child to touch the outside of the glass insert, they should have put a warning on the product.